Frequently Asked Questions
Everything you need to know about lighting up your home with Pooky.
What is the standard delivery time for my lighting order?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout if you need your glow a little sooner.
Do your lamps come with bulbs included?
To allow you to customize the warmth and brightness of your space, our lamps do not come with bulbs as standard. However, we offer a curated selection of high-quality LED bulbs that can be added to your cart.
What is your return policy for home decor items?
We want you to love your purchase. If you are not completely satisfied, you can return your items in their original packaging within 30 days for a full refund or exchange.
Are your lights compatible with international voltages?
Our standard products are wired for 230V (UK/EU). If you are ordering from North America, please ensure you select our UL-listed range or use a compatible transformer and local plug adapter.
How do I clean and maintain my brass and glass fixtures?
For brass, we recommend a soft, dry microfiber cloth to avoid scratching. Glass components can be cleaned with a damp cloth and a mild glass cleaner, ensuring the power is switched off first.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.